DU Recharge Online And Offline Process

There are several ways to recharge your DU prepaid balance on your phone:

1. DU Online Recharge
2. My Account and Auto Recharge
3. DU Mobile App
4. Scratch Cards, Easy Top-Ups, and e-Vouchers
5. Payment Machines
6. Credit Transfers

Instant Online Recharge

If you have access to the Internet, this is the easiest way you can recharge your mobile prepaid balance.

• Visit the official web page of DU Telecom
• Enter your mobile number and pay by debit or credit card option.

My Account And Auto Recharge

This online method not only allows you to recharge / top up your credits but also allows you to renew your credentials, check your daily usage, pay bills, track payments and much more.

General Usage Tips

DU Balance Recharge By Mobile App

You can also check your outgoing and remaining prepaid account balance with the same credentials that you enter in the My Account section on the website. However, there are more options and features available to you if you check your account using the du mobile app.

One of the benefits you can get from using the Doo app is to set up an automatic payment facility so that you do not lose your bills.

You can also take advantage of the app’s free mobile payment facility, which is available to both prepaid and postpaid users.

You can also take advantage of the app’s free mobile payment facility, which is available to both prepaid and postpaid users.

The DU app is available for download on the Google Play Store, App Store as well as the App Gallery.

Scratch Cards, Easy Top-Ups, and e-Vouchers

du eVouchers and offers a wide range of scratch cards. You can recharge your prepaid credit with options from AED 25 to AED 525 as per your requirements.

Du Balance Recharge By Payment Machines

You also have option to recharge or top up your DU prepaid account through Electric payment machines available across the UAE. There are more then 92 shops that allow you to recharge your DU account through these payment machines.

Credit Transfers (One2One Service)

This feature allows you to transfer credit from your mobile to any other prepaid subscriber anytime, anywhere. It is available for consumer prepaid voice plans (Pay As You Go, Alo, New Alo, VML, and Extra Social) as well as postpaid subscribers and mobile prepaid customers with prepaid wallets on Elite and Emirati plans.

To use this feature, you can perform any of the following methods:

Option 1:

• Dial * 121 * [mobile number of Recipient] * [Amount in AED #
• Press 1 to confirm the transaction or press 2 to cancel.

Option 2:

• Dial * 121 #
• Enter the recipient’s mobile number.
• Enter the amount in AED.
• You need to wait you will receive a confirmation message from DU for the transaction you made.

Option 3:

• Dial *135#
• For One2One Transfer, select Option 2, enter the mobile number after which the money is to be transferred to AED.
• You need to wait you will receive a confirmation message from DU for the transaction you made.

DU Balance Check In One Minute

Useful Tips For Using Du’s Roaming Services

When traveling from the UAE, it’s easy to take advantage of du’s roaming services so you can keep your lines of communication open wherever you are in the world. Du has an extensive partner network in 250 countries around the world. Here are some things you should know to take advantage of du’s roaming services:

Before Starting Your Trip

1. Before buying a bundle package, check out the du’s preferred partners in the country you are traveling to to suit your travel needs.
2. To get du roaming services abroad, you must have a 3G / 4G / 5G phone.
3. You can check about phone’s data roaming option is enabled:
4. Go to Settings> Data Roaming.
5. Turn on data roaming.
6. To check if your line’s roaming status is active, send SMS ‘Roaming’ to 5102.
7. Set a PIN for your phone and SIM in case they are lost or stolen.

During Your Trip

1. Restart your phone once you reach the destination country.
2. Once you will restart your phone, your phone will automatically connect to one of the available local network in the country where you are. If this will not work, then you can manually configure the network setting and you can connect to any of available networks through your phone’s settings.
3. As soon as you turn on your phone in the country you are visiting, you will receive a welcome message from them.
4. Anytime you want to check your data balance, you can use the du app or visit their online portal: mydata.du.ae.
5. You will receive an SMS notification once you have used 70%, 80%, and 100% of your bundle.
6. In case you will lost your phone or stolen, you can immediately report it to the du hotline service by calling +971555678155 so that they can call your line for 5 days to prevent misuse of your line.

General Usage Tips

• When calling back to UAE, replace the first 0 with +971.
• To dial +, hold down 0 until the plus sign (+) appears.
• When calling numbers within the country visited, replace 0 with the designated code of the country visited.
• Be sure to check the emergency numbers of the country you visited before your trip so you don’t have to dial a specific area code before the emergency number.
• You can make voice and video calls to Internet applications using du roaming data bundles.
• During your travels or stays abroad, you can always top up your prepaid line using the du app or Quick Recharge. You can also pay your bills through the du app or using the
• Quick Pay option on du’s official website.
• To access your voice mail, dial +971555678161. Charges are the same when you call back in the UAE.